Product dispatch and deliveries
Deliveries will be dispatched from Old Young’s within 10 working days of order and payment processing.
Typically we pack all orders from the previous week on a Monday for dispatch the next day.
If the product is marked as “pre-sale” or out of stock, in which case it will be dispatched when available. Receipt of delivery to purchaser’s address is dependent on purchaser’s proximity to our distillery in the Swan Valley, Western Australia and may range from overnight to seven days.
You can check estimated shipping times in advance by clicking here.
Delivery dates or times indicated are approximate only and do not constitute a guarantee of delivery or delivery by such date or time. No time of the essence transaction will be considered unless agreed in writing by Old Young’s. Old Young’s does not guarantee delivery on that date and is not liable for any loss resulting from late delivery. Nor does it guarantee that the ordered or requested quantity of goods is delivered.
Deliveries cannot be made to PO boxes or anywhere outside of Australia. In the instance the recipient has provided incorrect or out-of-date details, Old Young’s is not liable for incorrect or unclaimed delivery.
To ensure prompt delivery, please provide a telephone number/contact person for the delivery address as we require a signature for all deliveries.
Any deliveries requiring redelivery, or redirection provided by yourself to a new address provided by the recipient may incur an additional charge.
Goods will NOT be delivered to persons under the age of 18 years. Old Young’s may request that the person who receives the goods provide satisfactory evidence of proof of age.
Old Young’s must be notified of damage caused to goods during shipping, within 3 days of delivery. To investigate any damage Old Young’s may require photo evidence that damage was caused during transit. All attempts will be made to ship items in original packaging. There may be instances where the packaging can be damaged in transit. Minor labels markings or scuffing is impossible to avoid in every instance. If you require a product in pristine condition we recommend you visit a supplier directly or contact us directly via our contact page.
Old Young’s has no obligation to arrange for insurance of goods against the risks of carriage.
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Product refund, return and replacement policy
The buyer has no right to cancel, or vary, any order for goods after Old Young’s has accepted that order.
If Old Young’s accepts a return of goods from the buyer, any amount payable by Old Young’s to the buyer as a result of that return of goods is not payable in cash by Old Young’s to the buyer, but may only be applied in reduction of the price payable by the buyer to Old Young’s for future goods sold by Old Young’s to the buyer, unless otherwise agreed in writing by Old Young’s. Such occasions could be considered where a bottle may have a faulty seal or become damaged in transit. Should a product arrive with such issues (and due to no fault of the purchaser) please contact Old Young’s.